ZenContract eSignature validation process

  • Intent to sign – ZenContract requires the customer enter a reason for signing the document to capture the customers intent.*

  • Verify the customer – ZenContract as part of the signing process requires the customer to enter an email address to which a verification code is sent to and must be clicked to complete the signature.*

  • Digital Signature - On completion of the acceptance process of the document ZenContract will sign the PDF with our public digital certificate ensuring that the document cannot be tampered with without losing the digital certificate in the PDF.*

  • IP Address and Time-stamps - During the signing process ZenContract captures the public IP address and time-stamps of the customer along with the browser details of the signing customer. ZenContract embeds the eSignature timestamp within the document. This process can be provided as a audit report if required.

  • Consistency - ZenContract keeps two versions of the document in secure storage - the pre signed document and the post signed document.

The laws for electronic signatures in countries around the world define certain types of documents or document categories for which electronic signatures are not appropriate. ZenContract meets or exceeds the legal requirements for capturing an electronic signature in most jurisdictions that allow for electronic signatures. However we recommend that each customer seek legal counsel to identify if our technology is appropriate for the type of document that is being electronically signed.

*  For eSignatures you must have the following option enabled in your work flows rules in your template (this option is enabled by default).

“Require Customer Acceptance Email Verification”